Cancellation & Return Policy
Cancellation and Dispatch
We aim to dispatch goods within 24 hours of order – but you may cancel your order, for any reason, prior to the dispatch of goods and obtain a full refund.
Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from ClearWaveAir.co.uk for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling.
Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to ClearWaveAir.co.uk via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). ClearWaveAir.co.uk will not be responsible for loss or damage of return shipments.
Along with your return, be sure to include the following:
- Your order number and/or your complete name, address, and billing phone or email address
- A detailed explanation regarding your reason for returning the item(s)
- Information about whether you would like a refund or a replacement
No other paperwork, invoice, or preauthorization is needed for your return.
Once your return is received, it will be processed within 30 business days. ClearWaveAir.co.uk will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 7-14 business days of receiving your returned item.
Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.